Question 1

Can I leave and read reviews of your awesome packs?

Accepted Answer

You sure can, head here and you can leave and read reviews. https://g.page/r/CZOuNJ6yoKMmEBM/review

Question 2

Whats the lead time?

Accepted Answer

Its just me working full time making the packs so it can take some time to make the perfect pack and I don't rush. Currently my lead time is about 20 weeks once I get your order form. I'm trying as hard as I can get bring this time down.

Question 3

Can I visit your workshop to see the packs?

Accepted Answer

Absolutely! It's always nice to have visitors. You can check out any packs I have ready to go and see the fabrics and colors I have in stock.

Question 4

How waterproof are your packs?

Accepted Answer

The fabrics I use are highly waterproof, but I don't tape the seams (except for Dyneema). This means some water may get in during extended rain. I recommend using a pack liner or lightweight drybag to keep your important items dry.

Question 5

How do i measure my back for a backpack?

Accepted Answer

All packs are built to your specific torso size and NOT your hight. To find the lenght of your torso you will need to find your C7 vertebrae and your iliac crest/hip shelf and measure the distance between them. 
 
Tilt your head forward and feel for the bony bump where the slope of your shoulders meets your neck. This is your C7 vertebra.
 
Next slide your hands down the ribcage to the top of your hip bones (aka the iliac crest). With index fingers pointing forward and thumbs pointing backward, draw an imaginary line between your thumbs. This spot is the bottom of your torso measurement.
Stand up straight and have a friend measure the distance between the C7 and the imaginary line between your thumbs. That’s your torso length. Easy right?
 
Frameless packs will measure from the bottom of the pack to where the shoulder straps are sewn in.
Packs with a padded hip belt will measure from the center of the hip belt to where the straps are sewn in.

Question 6

Are there any ready-made bags available?

Accepted Answer

I occasionally make a few packs and list them in the ready-made section when I have time. If you want to check out a pack before buying, you're welcome to visit my workshop and try one of my own packs.

Question 7

What is the load capacity of your packs?

Accepted Answer

I get asked all the time what the weight limit is of my packs and it's a hard question to answer. It's not the pack that's really the limiting factor but how you feel carrying weight, the terrain, what you're wearing and even the weather all play roles in what weight is comfortable to carry in a pack.

For the sake of putting a number on the load rating I'd say max of 25kg. That's mostly just because I feel most people would find that weight comfortable in one of my framed packs. But I know people have had well over that in my framed packs with no problems.

Bit more info HERE about what my pack can really carry.

Question 8

What do you need to make a frame bag from me?

Accepted Answer

It's best to make a cardboard template of your frame and post it to me. That way it will fit perfectly. just make sure to mark any cables, bottle racks, rear mech and mounting point. Also let me know the diameter of the frame so i know how long to make the velcro.
 
If your local feel free to drop by and i can do it for you.

Question 9

Do you ship internationally?

Accepted Answer

Sure, just let me know your shipping address and i'll work out the cost for you. But be aware sadly shipping from NZ to anywhere is not cheap.

Question 10

Do you offer a warranty?

Accepted Answer

Every bag i send out has been made by myself and i take every effort to make sure everything is just right. But lightweight gear is inherently more fragile and needs to be taken care of. But if for some reason your bag should have a problem with defects in materials and craftsmanship within the first year i will replace or repair the product free of charge at my discretion.
 
Scuffs, punctures, or tears caused by wear, misuse and accidents are not covered.
 
If you have a repair or warranty question please email.

Question 11

How do I order a pack from you?

Accepted Answer

Easy, just down load the custom pack form and email me your completed form. The form can be found under the order tab or if you would like to have a chat about a pack first just give me a call. Once received I will email you a quote and if you are happy a $250 non refundable deposit is required to get you on my waiting list and holds your place in line.
Remaining balance due when I am ready to start your pack.

FAQ